Shipping & Refund Policy
Shipping Policy
Order Processing & Shipping Times
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Orders are processed within 2-3 business days (excluding weekends and holidays) after receiving payment confirmation.
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Standard shipping typically takes 4-7 business days within the United States. Expedited shipping options are available upon request for an additional fee. (These shipping times do not apply to AK or HI.)
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We currently ship only within the United States.
Shipping Rates & Carriers
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Flat Rate shipping on all orders.
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We use USPS and UPS to ensure reliable delivery. We are unable to ship via FedEx.
Order Tracking
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Once your order ships, you will receive a tracking number via email.
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Please allow up to 24 hours for tracking updates to appear.
Lost, Stolen, or Damaged Packages
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We are not responsible for lost or stolen packages marked as "Delivered" by the carrier. Please check with your local carrier for assistance.
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If your order arrives damaged, please contact us within 48 hours with photos of the product and packaging so we can assist with a resolution.
Refund & Return Policy
100% Money-Back Guarantee
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We stand by the quality of our products and offer a 100% money-back guarantee if you are not satisfied with your purchase.
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If you are unhappy with your order for any reason, contact us for a full refund. You may either email Info@SuziesPetTreats.com or call us at 720-576-8151.
How to Initiate a Return
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Contact our customer support at Info@SuziesPetTreats.com or call us at 720-576-8151 with your order number and reason for return.
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Refunds will be processed within 5-7 business days.
Refunds
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Refunds are issued to the original payment method.
Exchanges
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If you received a defective or incorrect item, we will gladly exchange it at no additional cost.
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Please contact us within 7 days of delivery with details and photos.
For any questions, contact us at Info@SuziesPetTreats.com or call us at 720-576-8151