Shipping and Refund Policy

Shipping & Refund Policy

Shipping Policy

Order Processing & Shipping Times

  • Orders are processed within 2-3 business days (excluding weekends and holidays) after receiving payment confirmation. 

  • Standard shipping typically takes 4-7 business days within the United States. Expedited shipping options are available upon request for an additional fee. (These shipping times do not apply to AK or HI.)

  • We currently ship only within the United States.

Shipping Rates & Carriers

  • Flat Rate shipping on all orders.

  • We use USPS and UPS to ensure reliable delivery. We are unable to ship via FedEx.

Order Tracking

  • Once your order ships, you will receive a tracking number via email.

  • Please allow up to 24 hours for tracking updates to appear.

Lost, Stolen, or Damaged Packages

  • We are not responsible for lost or stolen packages marked as "Delivered" by the carrier. Please check with your local carrier for assistance.

  • If your order arrives damaged, please contact us within 48 hours with photos of the product and packaging so we can assist with a resolution.


Refund & Return Policy

100% Money-Back Guarantee

  • We stand by the quality of our products and offer a 100% money-back guarantee if you are not satisfied with your purchase.

  •  https://suziespettreats.com/pages/guarantee

  • If you are unhappy with your order for any reason, contact us for a full refund. You may either email Info@SuziesPetTreats.com or call us at 720-576-8151.

How to Initiate a Return

  1. Contact our customer support at Info@SuziesPetTreats.com or call us at 720-576-8151 with your order number and reason for return.

  2. Refunds will be processed within 5-7 business days.

Refunds

  • Refunds are issued to the original payment method.

Exchanges

  • If you received a defective or incorrect item, we will gladly exchange it at no additional cost.

  • Please contact us within 7 days of delivery with details and photos.

 

For any questions, contact us at Info@SuziesPetTreats.com or call us at 720-576-8151